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First US Bank (Alabama) is downloading incorrect current balance

SRC54

Quicken Classic brought this to my attention yesterday when auto-reconciled failed. I noticed that the downloaded current balance was -$158.10 wrong in both Quicken Classic and Quicken Simplifi. Both used the same OAuth connection. I verified at the bank site the current and available balances and they concurred with what I calculated. So I waited until this morning.

This morning the downloaded current balance is -$188.10 off, which is exactly the same as the pending transactions so the bank is downloading today the Available Balance and not the Current balance. At the bank site today, it shows the Current balance and the Available balance as the same! But this is incorrect. They differ by $188.10, and when I look at the view at the bank site where it shows the running current balance, my calculations are verified.

Of course, I could change Simplifi to show the Available Balance instead of calculating pending, but 1) I don't think this is what my bank intended to do and 2) it would NOT fix Quicken Classic since it actually tallies the transactions.

I am pretty sure that fusb.com uses Netteller as its online banking provider so there could be other small banks doing this starting yesterday as well. I have notified the local bank, but can tell you from experience that they won't have a clue.

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SRC54

I posted this as well on the Quicken Classic forum and notified Quicken. I went ahead and sent all this in because tomorrow I think all my pending will have cleared so that the Current Balance and Available Balance WILL then be the same, so even if it gets fixed on their end tomorrow (doubtful), I won't be able to tell.

So far looks to be the bank's fault, but one can never be sure.

Coach Jon

Hello @SRC54,

Thanks for the information! To clarify, is the balance being provided by the bank what is currently shown on the bank's website? Can you provide screenshots showing the issue on both the bank's website and Quicken Simplifi?

I would also see if reconnecting here works to resolve the issue. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

-Coach Jon

SRC54

@Coach Jon Yes, it is showing what the bank shows, and that is wrong, and I have done new connection and it is still wrong. I am working with the bank right now. I think it is their fault as it is wrong both in Classic and Simplifi. Quicken Classic support had me create a new test file. Still wrong.

In fact, because of how Simplifi works, I probably wouldn't have noticed it for a couple days, but it messed up Classic's auto reconcile function.

Will keep you posted. Thanks.

SRC54

My local bank guy has informed me that they identified an issue (hoping it is the same one), and have notified their FI aggregator, so I hope there will soon be a fix. I am a bit surprised that other small bank customers using the same aggregator haven't encountered the error.

Anyhow, I hope it will soon be fixed.

SRC54

Several weeks now after I was informed a problem was found but both Simplifi and Classic are downloading available balance instead of current balance.

I think this should be escalated. My workaround in Simplifi is simply to clear the pending transactions. In Classic, the balance remains right but cannot auto reconcile.

I keep reporting the error to Quicken Classic Support.

Coach Jon

Hello @SRC54,

Thanks for the follow-up. Is the balance provided by the bank still what is currently shown on the bank's website? If that is the case, I am not sure how we would escalate this issue since the information we are receiving from the bank would be accurate at that point. Can you provide screenshots showing the balance on both the bank's website and Quicken Simplifi?

-Coach Jon

SRC54

@Coach Jon Yes, it's the bank's fault but it needs to be fixed as it messes up Classic and Simplifi. I will email the guy at FUSB again Monday.

These local banks don't have anyone you can talk to that understands the software. I cannot believe others have not complained that the available balance has now replaced the current balance. Even if they did this on purpose, someone ought to know. I could change downloads to include pending charges, but that won't work in Classic since it doesn't have that feature.

BTW, I informed them as well in the Classic community, but they don't even bother to reply. I reported it again to Quicken Support.

Coach Jon

Hello @SRC54,

Thanks for letting us know. I would still suggest providing those screenshots I requested so we can get a better handle on what specifically is happening here. To clarify, did the bank give you confirmation that they were working on the issue?

-Coach Jon

SRC54

OK @Coach Jon I'll send the screenshot of the bank site showing the Available Balance and the Current balance as the same, which they aren't.

Unfortunately, the Simplifi shot won't show much since to make it right, I had to clear the pending transaction myself.

Thanks!

Coach Jon

Hello @SRC54,

Thanks for the screenshot. I can see the problem you mentioned. In this case, I would wait for the bank to resolve the issue, as they have acknowledged the issue and are working on resolving it from their side.

-Coach Jon

SRC54

OK, thanks. I will probably email them on Monday because it seems that it has been long enough to fix it.