We are unable to connect to NorthWestern Mutual Insurance at this time. Care Code: 170

System

This discussion was created from comments split from:

Northwestern Mutual Life Insurance.

Jeannette

I was able to do an initial connect to NWM a few days ago to setup my account but since then it isn't able to update.
"We are unable to connect to NorthWestern Mutual Insurance at this time. Care Code: 170"

Coach Jon

Hello @Jeannette,

Thanks for letting us know! Can you please provide a screenshot of the error you are receiving within Quicken Simplifi? Additionally, could you also supply logs to better assist us in discovering a resolution?

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

RunninDownADram

Following. Having the same error code after trying make the initial connection.

Coach Kristina

Hello @RunninDownADram,

Thank you for letting us know you're also encountering this issue. So that we can further assist, please provide the screenshot and logs that @Coach Jon requested earlier.

Thank you!

Ender1327

I am having this same problem and will provide you with the requested information:

Screenshot below

Log File submitted at 1:42pm CT on 3/27/2025

Coach Jon

Hello @Ender1327,

Thanks for reaching out and providing this information. To clarify, are you trying to connect an account for this instituion for the first time in Quicken Simplifi, or are you trying to update an existing account? For the latter, you can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

-Coach Jon

Ender1327

this is the first time that I’m trying to connect this institution. I have made several unsuccessful attempts over the last few days receiving this same error message every time.

Coach Jon

Hello @Ender1327,

Thanks for the reply. We are aware of this known issue and have reported this issue to our product team. We have an alert up now that you and others can follow for updates here:

https://community.simplifimoney.com/discussion/11921/new-03-27-25-northwestern-mutual-insurance-returning-a-170-error-finicity

-Coach Jon

Ender1327

thank you! We’ve wanted this broker setup for years so this is progress.