Elan Financial Services
Account needs attention
(Care code: FDP-102)
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Comments
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Hello @KB2014,
Thanks for reaching out! A user will typically receive error code FDP-102 when our connection with their bank is being throttled by the bank, limiting the amount of successful connection attempts. Users will still be able to access their bank’s website directly and, typically, this error resolves itself after 24-48 hours. Can you let us know if you are trying to add the account for the first time in Quicken Simplifi, or are you trying to update an existing account? For the latter, I would see if a fresh connection would work here.
You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!
-Coach Jon
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