Transaction Payee shows up as 'Mobile'

trezbo

It seems that for transactions made by mobile the full name and description appears in the summary in Citibank but when pulled into Quicken it only shows up as Mobile making it hard to know what this transition was for - anyone else have this issue or know a work around?

Coach Jon

Hello @trezbo,

Thanks for reaching out! How does the "Appears on your statement as…" information read for the transactions in question? This can be found in the Transaction Detail view when selecting a transaction in Quicken Simplifi. If you can provide screenshots showing this information as well as how it appears on the bank website, this would be helpful in determining what is happening here.

-Coach Jon

trezbo

WhatsApp Image 2025-03-28 at 11.34.45.png

Screenshot 2025-03-28 at 11.33.57 AM.png

Thanks. So you can see here where in my bank transactions it says Mobile but in Quicken it only pulls in Mobile for some reason and does not contain any of the other transaction information

Coach Jon

Hello @trezbo,

It appears from your screenshot that you are using Quicken Classic. This community is specifically for Quicken Simplifi users. I would reach out in the Quicken Classic community here for assistance with your issue. https://community.quicken.com/

-Coach Jon