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Charles Schwab downloaded creating many $0 transactions

PhilS

Beginning yesterday (4/2/25), my Charles Schwab Bank checking has shown numerous transactions with a $0 amount that appear to be related to my expected recurring bills. They seem to be the recurring bills that have not yet shown up in my Schwab account, but that the bill date (in Simplifi) is today or before.

Is this a new feature or a bug? I am an "early release" user. Thanks

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BrandonG

All my Schwab transactions are coming in however the amount is also $0

Badforce

also having the same issue with $0 transactions on my Schwab checking account.

Coach Natalie

Hey everyone!

Thanks for coming to the Community to share this with us. The issue with $0 transactions downloading from Charles Schwab has already been escalated internally. We have an Alert that you all can follow for updates.

https://community.simplifimoney.com/discussion/11984/new-04-02-25-charles-schwab-downloading-0-transactions

We appreciate everyone's patience as we work to resolve this matter!

barncrow

Today I see a string of 5 transactions into, and out of, my checking account, all with listed amounts of $0.00. My bank reports all of these transactions (they are real) with correct amounts. How does that happen?

Adding to the weirdness: Simplifi still manages to have the balance correct for that account — despite the incorrectly calculated transactions. Does Simplifi not make sure the transactions add up to the correct balance?

Coach Jon

Hello @barncrow,

Thanks for reaching out! To better assist us, can you let us know what the specific bank you are seeing this problem with in Quicken Simplifi is?

As for your second inquiry, Quicken Simplifi is designed to download the account balance and stay in sync with the bank itself. With connected accounts, Quicken Simplifi will calculate the account balance by deducting any pending transactions downloaded from the current bank balance, while manual accounts rely on the entered transactions to determine the balance.

-Coach Jon

barncrow

Thanks Jon! The affected account is my Charles Schwab checking account.

Coach Jon

Hello @barncrow,

Thank you for confirming. We are aware of this known issue with Charles Schwab. We do have an alert for this issue that you can follow here for updates!

https://community.simplifimoney.com/discussion/11984/new-04-02-25-charles-schwab-downloading-0-transactions

-Coach Jon

dizzielizzie

@Coach Jon as I cannot comment on the known issue, I want to add that our Schwab account synced this afternoon and as far as we can tell, all transactions from that account were replaced with $0.00 amounts. We're going to have to rebuild our entire account (billers, subscriptions, transactions that were previously split, etc.) unless Quicken has a backup of our data in your system.

BrandonG

This is still not working and there are no updates on the post you referenced.

PatD

lots of $0 transactions in my Schwab accounts this morning. What a mess.

CLT23

Please provide an update on the Alerts page @Coach Jon This is very disruptive.

Coach Natalie

As soon as we have an update, we will post it to the Alert. We have not received an update or an ETA on a resolution as of yet.

https://community.simplifimoney.com/discussion/11984/new-04-02-25-charles-schwab-downloading-0-transactions

We apologize for the disruption, and appreciate everyone's patience as this issue is worked on!

Nmboller1

I am also having all my transactions coming in as 0.00 from my Schwab account. It is certainly a mess that I will have to sort through. Please advise.

BrandonG

Are we receiving credits/refunds for the days that the paid service does not work?

flintster_99

Hi, it's been over a week.. I see transactions a few days ago that are non-zero, but the older ones that were downloaded are still zero.. is it fixed? if so do we need to manually correct old items?