Downloads

golf

Every time I do an account download I am required to set up a new account. It does not let me download to an existing account. It does not matter what account or what bank. When this happens, I also have to set up a new web connection. And on some occasions, I lose some or all past history.

Coach Jon

Hello @golf,

Thanks for reaching out! It looks like you are reaching out about a Quicken Classic-related issue. This is the Quicken Simplifi community. You can reach the Quicken Classic community here: https://community.quicken.com/

-Coach Jon

golf

OK. Novice here. I clicked on your Q Home - Quicken button and got a generic info page. How do I get to your response?

Coach Jon

Hello @golf,

Thanks for the reply! The link I shared should take you to the Quicken Classic community homepage. From there, you should be able to create a post the same way you did here in this community. The two communities are just split up this way to differentiate the two different products.

I hope this makes sense!

-Coach Jon

golf

Tried to do what you said but system now sohows permission problem even after I signed in. Why is this process so complicated!

Coach Jon

Hello @golf,

Usually, a permissions problem means that you haven't yet been approved to access the community. Can you provide a screenshot of the error and let us know what your username is for the Quicken Classic Community?

-Coach Jon

golf

After I signed off for a half hour, then signed back in, I somehow got on to the site "Welcome to the community" and posted my question. Is that the right site?

Coach Jon

Hello @golf,

I saw your new post. You posted that here in the Quicken Simplifi community again. You will want to follow the link I gave above. I went ahead and deleted your duplicate post.

https://community.simplifimoney.com/discussion/comment/50616#Comment_50616

-Coach Jon

golf

Got that issue resovled with help via 'chat". Now tried to reactivate my bank account but Quicken will no recognize my bank log in. Works when I log in directly with my bank. Can you anwer or will you provide me a link back to Quickens "chat".

Coach Natalie

@golf, you need to post to the Quicken Classic Community. We cannot help you with Quicken Classic here in the Quicken Simplifi Community.

https://community.quicken.com/

golf

Did the Deactivate/reactivate process. Did a download today with two bank accounts and had the same original problem. Next suggested remedy?

Coach Kristina

Thank you for your reply,

Since you are using Quicken Classic, and the troubleshooting steps are different than the steps for Quicken Simplifi, you should reach out to the Quicken Classic Community for assistance, or reach out to Quicken Classic Support directly.

Here is the link for the Quicken Classic Community (Note - You may need to apply to the Community, and wait for the application to be accepted before you can access it): https://community.quicken.com/

Here is the link for Quicken Classic Support: https://www.quicken.com/support/#contact-support

I hope this helps!

golf

I have no problem signing in but when I try ti establish a unigue account, it give me a "permission problem" message. Can't even get into the community or support

Coach Kristina

Thank you for your reply,

Were you able to successfully post to the Quicken Classic Community? Are you "mygolf" on the Quicken Classic Community? If you are, then your post got a response. To see that discussion, click here.

Thank you!