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Barclays Online Savings connection problems - FDP-103 (edited)

rjg5060

@Coach Natalie @Coach Jon

After several months of being stable, Barclays Online Savings has become problematic in the last week or so.

I'm currently getting a FDP-103 error for the past several days. Sometimes the account updates, but after update a connection error still displays stating that Simplifi cannot connect to Barclays. Other times it updates and displays no error. At other times, Simplifi is unable to connect to Barclays.

My family has 2 separate accounts at Barclays Online Savings and both are having the same problems. I made one of them a manual account, but any attempt to re-connect fails with a connection error.

I have confirmed I can log-in for both accounts at the Barclays Online Savings website with no problems. As a result, this problem is related to Simplifi and it's connection to Barclays Online Savings.

I haven't made any recent changes to these 2 Barclays accounts.

Can you please investigate and fix? Thank you.

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Comments

Coach Jon

Hello @rjg5060,

Thanks for reaching out! I can see the FDP-103 error you are receiving from our side for Barclays. Typically, users will receive error code FDP-103 if they have entered invalid credentials for their specific bank presence in Quicken Simplifi. Please verify the following information so we can determine what specifically is occurring here:

Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

If you continue to experience trouble after verifying the previous steps, please provide the following information:

Have there been recent changes to your banking website? If there are changes, what are those?
What is the exact URL you use to log in to your account (login URL)?
What type of accounts are you adding (banking, investment, debt, etc.)?
Please provide a screenshot of the bank account summary page that includes the URL. You’re welcome to remove or obscure any personal information.
Document the FORMAT of your password (Not the actual password!). For example, the password of "Quicken123$" would be "Xxxxxxx###$." Document the specific special character(s) in the password as well (AGAIN, DO NOT document the actual password!).

-Coach Jon

rjg5060

@Coach Jon

Regarding the bullets:

I'm using the Barclays Bank Delaware connection. As I stated before, this worked fine until sometime last week.

My login info is correct.

I can login at my banks website with no problem.

An app-specific password is not required. The Simiplifi connection worked fine until last week.

I updated my credentials as requested. Simplifi's connection is still broken.

Regarding the request for more info:

No recent Barclays website changes as far as I know.
URL is https://cards.barclaycardus.com/ URL has not changed recently.
I'm not adding an account. Just want the balances to update as they did before. Each of my account has savings accounts.
Attached.
Password format is X#x*XxxX.xXXxX#XxxX#

After changing my Password, I now get the following error:

Account needs attention

(Care code: FDP-103)
To connect to Barclays Online Banking - US, you must re-enter your credentials. If that does not work, try entering them on the website at Barclays Online Banking - US to ensure they are correct.

When I select the button to Enter Credentials, I get an error that 'This Bank is not available right now'.

Something similar has been going on for the past week or so - there is an issue connecting to Barclays.

Please investigate and fix. This is happening on both of our accounts. It's unlikely this is specific to me. Please research and fix. Thank you.

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Coach Jon

Hello @rjg5060,

Thanks for the reply and the requested information. I would have you try the Barclaycard instance available within Quicken Simplifi.

Be sure to let us know if this option works for you when connecting!

-Coach Jon

rjg5060

@Coach Jon

Nope - doesn't work. This is the error I get when trying to create a connection to Barclaycard or Barclaycard Bank Delaware for both of my accounts:

I have tried this several times and consistently get the same error. I have also confirmed that I can login to the Barclays website with the same credentials with no problem.

This all worked ok until sometime last week. Something has changed since then

The Simplifi link to Barclays appears to be broken again. Please fix.

rjg5060

@Coach Jon

I'd also like to add that my connections to Barclays is 'Barclays Online Banking - US'. This specific name is no longer an option when adding accounts.

It appears 'Barclays Online Banking - US' is no longer an account option and it has been replaced by 'Barclays Bank Delaware', which does not work correctly.

As I stated before, I had no problems with my Barclays accounts a week or so ago.

Coach Jon

Hello @rjg5060,

Thank you for the information! I have escalated this issue to our service provider and will be sure to provide status updates here going forward. In the meantime I would suggest to keep trying to see if you can connect.

-Coach Jon

EWC - 11712308

Coach Jon

Hello @rjg5060,

I am back with an update from our service provider for this issue. They state the issue should now be fixed, and you should be able to connect once again. Let us know if that works!

-Coach Jon

rjg5060

@Coach Jon

Jon - I made both of my family's Barclays accounts manual. Now when I try to connect there is no error, but no savings accounts are presented as options:

On my account with 2 Barclays savings products, there are no available savings products to select from.

On my other account with a Barclays Gap credit card and 1 Barclays savings products the only account option is the Barclays Gap credit card. The savings account is not an available option.

The same problem occurred several months ago - trying to connect to Barclays only connected to credit cards and not to savings products.

In general, since sometime last year when Barclays changed their website design the Simplifi connection to Barclays has been unreliable. As a paid service, Simplifi needs to do a better job at having reliable connections to banks and other financial institutions.

Please continue to research and fix this issue. Thank you.

Coach Jon

Hello @rjg5060,

Thanks for letting us know! I am glad that you are no longer receiving the FDP-103 error, at least. We are also aware of the known issue with savings accounts not being able to be added currently with Barclays. We have an alert up that you can follow for updates here for this issue:

https://community.simplifimoney.com/discussion/12099/new-04-14-25-barclays-unable-to-add-savings-accounts

Thanks for your patience!

-Coach Jon

rjg5060

@Coach Jon

Thank you for the update and for referring me to the other post. I hope it's resolved soon...