Manual Accounts not updating correctly

Ave

I have a slew of manual accounts that I update regularly. In the past, I've had updates stop reflecting and support has gotten back to me with fixes. Well, it's happening again, both transactions I manually add, and those added via Bills & Income. I add the transaction, and the balance just doesn't update.

RobWilk

I may be wrong, as i don't use manual accounts much (until recently, I have one now), but I believe bills and income will -not- automatically create transactions for you, they will only affect the cash flow forecast into the future.

My manual account has an accurate balance factoring in 2-3 transactions this past month.

As per the manual account balances otherwise not updating, someone else may have to answer that.

-Rob

Coach Kristina

Hello @Ave,

Thank you for letting us know you're seeing this issue.

As @RobWilk said, reminders in the Bills & Income section shouldn't affect your current account balance. They aren't transactions and aren't treated as such.

When you say your manual accounts aren't updating, do you mean you input a transaction in the register, and it has zero impact on the balance? What kind of account(s) is this happening with (checking, savings, credit card, investment, etc.)? (Please note that it is normal for transactions not to impact the balance in investment accounts).

Is this happening in the web app, the mobile app, or both?

I look forward to your response!