So John Hancock?
There is a currently a posted issue. But that post has no updates since January 10th with no ability to comment on it.
From what I can tell, it looks like this is an ongoing issue from at least 11/22/24. We are coming up on a half a year… for an account link. This seems extreme. Im assuming this post will be delete, that's fine. Can we get a Status update on this post though?
https://community.simplifimoney.com/discussion/11060/new-12-27-24-john-hancock-retirement-plan-services-returns-fdp-102-error
It would be really cool to view and manage all of my accounts in a consolidated fashion. That's one of my main reasons for using Simplifi, to see and manage all things in one place.
If you need a tester, I can work with you as far as what is seen with redirects and login forwards. Get with me, we can screen share and ill F12 away.
Comments
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Hello @Jacob Amey,
Thanks for reaching out! We are aware of this known issue in question, and our product team is working on a resolution at this time. We will be sure to update the community alert when we have further status updates going forward!
Thank you for your patience!
-Coach Jon
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