Mismatched Downloaded Transactions

SRC54

I run into this about every time I use my AmEx card (once every couple of months). I just fix it, but next time it happens, I will send a report. Here's what happens.

I have a charge for say $500. I enter the charge. I also cash in my rewards from the last time. I enter that cash back. Then I do a transfer from my bank to pay the balance.

04/11 Spectrum Resorts $500.00 Trips

04/11 AmEx Rewards +$10.00 Rebates

04/12 American Express +490.00. Transfer:Checking

I do all this to remind me that I have paid, etc.

OK, first comes in the charge; it matches correctly. Then comes in the Payment. And even though it has a different payee and a much different amount, it matches with the Rewards and changes it to $500 categorized as rebates. Now I have a payment for $490 linked to checking and a $490 rebate and an erroneous balance.

Fixing this without losing the transaction download requires the following.

1. I go to the Checking account and change the payment category to Credit Card Payment (to decouple it from the original transaction still in AmEx).
2. Go back to AmEx, change the AmEx to American Express and the category to Transfer:Checking to link it up with the transaction already downloaded in my checking account.
3. Then I edit the original payment now uncategorized to change it to the rebate AmEx Rewards, Rebates, +10. When the rebate actually comes in, it will be right.

I suppose I need to do something with rules (I don't have any for this as I am a Rules Minimalist), but I don't understand why it wouldn't use the amount first to do the matching!

RobWilk

Good luck, I hope they are able to fix this for you as I think it will help some of this where this happens from time to time—— This happens, just not regularly for me. I work around it when it does happen because some things which only happen sporadically seem easier to "manually fix".

Coach Jon

Hello @SRC54,

Thanks for the feedback. Quicken Simplifi does continually learn when it comes to amount matching, so fixing the mismatched transaction should help in the future. The next time this happens, feel free to reach out, and we can work to verify why it may have been matched incorrectly!

-Coach Jon

SRC54

@Coach Jon @RobWilk Thanks for the responses. I shall try to curb my urge to fix it immediately next time. 😁