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American Express Canada returns FDP-390 error

KDM

I have three Amex Canada Cards and my Amex account will not reconnect. Any ideas?

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Coach Natalie

@KDM, thanks for reaching out to the Community!

When viewing your connection attempts from our end, I see successful connections with American Express Canada. Are you receiving an FDP-390 error? If so, this is a known issue with an Alert that can be followed for updates:

https://community.simplifimoney.com/discussion/12066/new-4-10-25-american-express-canada-returns-fdp-390-error

If not, please tell us what specifically is occurring with American Express Canada in Quicken Simplifi so we can best assist you. We look forward to hearing back!

KDM

Yes that is the error Natalie. It has been this way for about a week now.

Obadiah

This was one of the primary reasons I chose Quicken Simplifi. Please confirm once this will be fixed.