Primis Bank - Error 103

Mortimer Duke

Primis seems to be an institution Simplifi has a hard time keeping stable.

After previous weeks of frustration, I managed to get it to connect reliably for a few days. I then set the update to once a month due to the relative infrequency of new transactions and to avoid seeing the orange exclamation which seems to pop up if Simplifi it has tried to contact a given institution too often.

So, here we are again. I resupply my credentials as requested and after being told the bank successfully re-linked, I receive the same error rather than current transactions.

Advice? Burning incense? Holy Water? Some kind of ritual involving livestock?

Coach Jon

Hello @Mortimer Duke,

Thanks for reaching out! Sorry to hear about your ongoing trouble with Primis Bank. I do see the error you are running into from our side. Typically, you will receive error code 103 when an invalid username and password have been entered for the bank you are trying to connect with. I would try the following steps to verify if the issue is credential-related:

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know if you continue to experience trouble, and provide the following information if you are:

1. Have there been recent changes in your banking website? If there are changes, what are those?
2. What is the exact URL you use to log in to your account (login URL)?
3. What type of accounts are you adding (banking, investment, debt, etc.)?
4. Please provide a screenshot of the bank account summary page that includes the URL. You’re welcome to remove or obscure any personal information.
5. Document the FORMAT of the password (Not the actual password!). For example, the password of "Quicken123$" would be "Xxxxxxx###$." Document the specific special character(s) in the password (AGAIN, DO NOT document the actual password!).

-Coach Jon