Manual Investment Accounts aren't updating in Balances and Performance (since February 21)

mariafed

My manual accounts stopped updating daily on February 21st. As you can see, after that date, there is a flat line with the same amount. It was then updated on March 5 and April 4 when I manually changed the investments to add more value/shares, but there are again flat lines after both dates. There is also always a jump at the end, between the current date and the day before. However, as soon as the next day comes, the amount from two days before becomes the same as the flat line amount. The jump is only for the two most recent days.

Performance:

The tickers are correct, and the correct prices are displayed and updated for them daily on the Investments → Portfolio page.

Coach Jon

Hello @mariafed,

Thanks for reaching out! I am not quite understanding the issue you are reporting, unfortunately, and may need more information. Performance values depend on successful aggregation of your account(s) and on the accuracy of your transactions, while manual Holdings information gets updated automatically during nightly aggregation as long as a valid ticker symbol is used. The Performance page is also dependent on whatever Return option you have chosen in the top right.

TWR measures the compounded rate of return for your investments over time and does not take cash moving in and out of the account into consideration. IRR measures the return between two dates and does take cash moving in and out of the account into consideration. This support article goes into more detail here: https://support.simplifi.quicken.com/en/articles/6542812-investing-performance-over-time

-Coach Jon

mariafed

Thank you for your reply. The first screenshot shows the absolute dollar value (Investments → Balances). As you can see, before February, the balance fluctuated day-to-day based on share prices that are updated daily. After February 21, the balance is shown as a flat line, remaining the same every day, and the updated share prices are not taken into account (as I explained, the only balance updates I see were on March 5 and April 4 when I updated the number of shares in my holdings). There was a market crash in April, and it's not reflected at all. The issue is that the balances are supposed to get updated daily (and they were before February 21).

The holdings for these accounts are updated daily, and the share prices are accurate. The three bottom holdings are mutual funds, and their prices are updated daily; before February, this was reflected in Balances without any issue.

Coach Jon

Hello @mariafed,

Thanks for the reply. The Balance Over Time feature tracks your current balance and the amount your balance has changed over the selected time frame in the Balances tab. If you change the time frame there, does the graph change correctly? Can you share a screenshot showing the current balance available in the Balances tab, along with a couple of selected time frames, so we can understand the issue you are reporting?

-Coach Jon

mariafed

The balance is not reported correctly (it doesn't change day-to-day) for any time frame. I DM'ed you the additional screenshots.

Coach Jon

Hello @mariafed,

Thanks for the requested screenshots. If you can also provide the balance of the account as shown in the Accounts List, this would be helpful in determining what is occurring here.

-Coach Jon

mariafed

Thanks, I DM'ed you the screenshots.

Coach Jon

Hello @mariafed,

Thanks for the requested information! Can you please let us know how you usually update the accounts, and how does that impact the Balance and Performance of the accounts? May we also have a screenshot of the Market Value and Holdings within the Portfolio tab in Quicken Simplifi?

-Coach Jon

mariafed

I DM'ed the screenshot.

I usually go to Edit Holding and update the Share quantity and Total cost. I didn't have a problem with this approach previously.

I've also noticed now that if I go to View Details in the holding's properties, there is some issue with mutual fund holdings, even though the displayed price is correct (and it is correctly updated daily):

Coach Jon

Hello @mariafed,

Thanks for the additional information. Can you also provide logs to us? This will be helpful in determining what specifically is happening here.

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

mariafed

I sent the logs:

reference id 481788931344745472

Coach Jon

Hello @mariafed,

Thanks for the requested logs! We should be able to report this to our product team. Can you let us know how this issue specifically impacts the way you use Quicken Simplifi? Does it hamper your ability to use any part of the program? Let us know!

-Coach Jon

mariafed

I want to be able to see accurate historical balances for my investment accounts. Right now, it doesn't show any market fluctuations or crashes, and shows incorrect amounts. The difference between my real balance and what is displayed on the Balances page is a few hundred dollars or more. The Portfolio page is correct, so it's just the graph representation that's broken. It should be easy to fix.

Coach Jon

Hello @mariafed,

Thanks for the reply. There might be a difference between balances within the Investments tab. The balance displayed for your connected Investment Accounts in the Accounts List is provided by your Financial Institution(s). In contrast, the balance displayed in the Investments tab is based on the market value of your holdings with the latest pricing information.

This information may differ depending on when the connected accounts were last refreshed, as well as when your financial institution(s) receive their updated share prices.

-Coach Jon

mariafed

@Coach Jon I DM'd you more screenshots to describe the problem. Thank you for all the help.

mariafed

Also, these are one-month balance histories for a Fidelity account from Simplifi and Fidelity:

It's clear that the Simplifi graph is not accurate.

Coach Jon

Hello @mariafed,

Thanks for the additional screenshots and information. I am still not entirely understanding the problem being presented here, I apologize. From your message, you indicated that the balance had changed within the Balances tab, and that it was not supposed to change. Can you let us know why it wasn't supposed to change in your case?

-Coach Jon

mariafed

@Coach Jon, in my message, I meant that the balance for April 24th was final late that day (the markets closed for the day). So when I check the balance history the next day (Apr 25), the balance for Apr 25 should be updated since it's a new day and the market value is changing. But the historic balance for Apr 24th can't change. I sent you a screenshot I took today (Apr 25) - the balance for Apr 24th somehow changed (that balance was reported correctly the evening before, on Apr 24). It's the balance value in the past; it's not supposed to change.

Since the value for the previous day is mysteriously updated to match the value from two days ago (in this case, the balance from April 24th was erroneously updated to match the balance on April 23rd), I can't see an accurate account balance history. Please see the two screenshots above in this thread: the balance history from Fidelity and Simplifi. These are histories for the same account; these graphs are supposed to match. It's clear that something is broken in Simplifi's graph feature.

Coach Jon

Hello @mariafed,

Thanks for the reply. I am still not seeing the issue you are describing myself from our side, so I am wondering if this may be dataset-specific to you. Is it only your manual investment accounts that have this issue, or is it all investment accounts? How many accounts are affected, approximately?

-Coach Jon