We are unable to connect to APMEX at this time. Care Code: FDP-155

Batman03
Batman03 Member ✭
edited May 28 in Adding and Updating Accounts

Haven't able to connect to APMEX for many days. It would be great to fix the connection and track precious metals values.

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Batman03,

    Thanks for reaching out. It looks like APMEX is currently reporting connection issues. We are investigating the issue, so in the meantime I would suggest trying to connect every so often and be on the lookout for when that banner dissapears.

    image.png

    -Coach Jon

  • Batman03
    Batman03 Member ✭

    Its been like this for many days. I never had a successful connection.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Batman03,

    I can understand your frustration. These issues can take time to investigate and resolve. I would still suggest trying every once in a while in the meantime. Thanks for your patience!

    -Coach Jon

  • Batman03
    Batman03 Member ✭

    hi any update? Issue still not resolved.

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @Batman03, thanks for posting back!

    When testing the connection using dummy credentials, I also receive the FDP-155 error with APMEX. This means that the bank is indefinitely or permanently blocking connection traffic. For this particular error, we do recommend contacting the bank directly for further assistance.

    Sorry for not having better news, but I hope this helps!

    -Coach Natalie

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