Corebridge Financial not pulling holdings info

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Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mankow,

    Thank you for letting us know. Can you please provide updated logs so that we can get this escalated for you?

    1. Log in to the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    -Coach Jon

  • Mankow
    Mankow Member ✭

    Done (again - you had me do this at the beginning of this ticket)

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mankow,

    Thanks for the reply and the updated logs. The reason we ask for update logs is to capture the most recent events that occur within the program, which is why I asked again. I did reply to your DM as well. If you can provide what was asked for there, I will be sure to get this escalated!

    -Coach Jon

  • Mankow
    Mankow Member ✭

    @Coach Jon it has been sent

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mankow,

    Thanks for the reply. I have reported this to our product team and will be sure to follow up here when we receive a status update on this issue.

    -Coach Jon

    CTP-13298

  • Mankow
    Mankow Member ✭

    @Coach Jon any news?

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Mankow,

    Thanks for following up! Our product team is still working on a resolution for this issue at this time. We will be sure to reach out here with any updates as we receive them.

    -Coach Jon

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