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Truist Bank is not connecting anymore

bost.05

Starting some time this past week, Truist Bank is no longer connecting for me. I have tried resetting the connection, and I am now receiving this message:

To connect to your account, you must complete an action at the website for Truist Online Banking.

Care Code: FDP-108

What does this mean? What do I have to do?

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Comments

Coach Kristina

Hello @bost.05,

Thank you for letting us know you're getting this error. When I checked on our end, it looks like you were able to successfully connect. Are you still encountering this issue?

If you are still seeing the FDP-108 error, it means that the financial institution needs you to do something on their website. To troubleshoot, log into the financial institution's website directly, and check for any pop-ups or messages. If you don't see any, you may need to try logging into the financial institution's website using a different browser or using incognito mode. You may also need to check if you need to update/create security questions on the financial institution's website and if there are any terms & conditions that you need to review/accept.

I look forward to your response!

bost.05

No, I am no longer having this issue. Thanks