Can't add TIAA account, FDP-102

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  • RYHC
    RYHC Member ✭
    image.png

    Will send the logs shortly

  • Coach Jon
    Coach Jon Moderator admin

    Hello @RYHC,

    Thanks for the screenshot. I can also confirm this notice from my side as well.

    image.png

    We are currently investigating the issue with TIAA, so in the meantime, I would suggest continuing to try to connect every once in a while. If the notice is still there when trying to connect, it means that we are still investigating the issue.

    -Coach Jon

  • scollard2001
    scollard2001 Member ✭

    Just tried again, in addition to the warning on the page that TIAA accounts aren't connecting, I also got an FDP-155 error.

    I followed the instructions to send feedback as specified again.

    This has now been happening for 6 months. TIAA is a very common retirement broker for anyone who works in the non-profit world. Is there really no way to get this fixed?

  • Coach Jon
    Coach Jon Moderator admin

    Hello @scollard2001,

    Thanks for following up. Our product team is still working on a resolution for this issue. That banner means we are still investigating at this time, so I would suggest tracking the account manually for now and trying to connect every once in a while. If the notice is still there when trying to connect, it means that we are still investigating the issue. Thank you for your continued patience.

    -Coach Jon

  • RYHC
    RYHC Member ✭

    I'm getting a 155 as well

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