Fidelity “not available”

Victoriable
Victoriable Member
edited May 30 in Adding and Updating Accounts
IMG_0134.jpeg IMG_0133.png

I haven’t been able to refresh my Fidelity accounts for 5 days and the error messages contradict. Do I need to reauthorize or is the problem on their end?

Tagged:

Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Victoriable,

    Thanks for reaching out! From our side, I am also seeing the 947 error you are receiving from Fidelity Investments. This usually indicates your token is expired.

    To gain a new token, you will have to revoke Quicken from accessing your bank's website and then reconnect your accounts:

    1. Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
    2. Navigate back to Quicken Simplifi and make the accounts manual, and then use the Add Account flow to get a completely fresh connection.
    3. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Make sure that you are the owner of the account and the account is not shared.

    -Coach Jon

This discussion has been closed.

Categories