The new coinbase "fix" is not working. I still get reconnect errors and they do not clear.
Hello @whyme,
Thanks for reaching out! I apologize for the recent troubles with Coinbase. I would see if a fresh connection works here:
You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts.
-Coach Jon
I deleted my original account and added it again. Currently it has no sync errors. But I imagine tomorrow I will see the same error again. Names and values of tickers are still wrong.
The same sync error is back today and won't clear.
Thanks for the follow-up. We are aware of the known issue where the Portfolio values are incorrect with Coinbase. You can follow that alert here:
As for the 324 error, can you provide the following information so that we may research the issue further?
We will also need logs to be sent to us:
The error started this morning on the new Coinbase account you had me add. The error happened yesterday on the the same Coinbase account I setup two days ago.
I sent you the image in DM. I already sent all these images to @Coach Natalie
Thanks for the reply. If you can also send those new logs over that I requested, we can start investigating why this is occurring for you.
I sent the logs as well today.
Thank you for your patience. We have escalated this issue to our product team and will be sure to follow up here when we receive any status updates or need any more information.
CTP-12978
I am back with an update from our product team! It looks like Coinbase made a change to how they handle wallets. They would like you to give the connection a try with a new account. You can either delete the current account and re-add it like before, or you can make the original account manual to retain the history, and then add a new account to see if the new one stays connected. Let us know how this goes!
Ok, I deleted it completely and added it back. The ticker names and values are still wrong. We will see tomorrow if the sync error comes back.
Did they change anything about the sync? Because I had removed and added back 3 times before and the same cycle of errors happens.
Thanks for the quick reply! I am aware that you have tried this step before, but our product team would like to verify if the new connection helps break the error loop this time. If the error does end up coming back tomorrow, be sure to let me know so that I can get this information over to my product team and continue investigating the issue.
The error is back. I hope they actually investigate this time.
Thank you for following up! Can you please supply new logs for us to send over to the product team?
I sent the logs just now.
@whyme,
Thank you for those logs! I will send this information to our product team and follow up with you as soon as we receive a status update!
Thank you for your patience. I am back with an update from our product team. They are seeing success when you are trying to connect to Coinbase from our side. Can you let us know if things are working correctly for you now?
If you are still encountering the same issue, can you let us know if you have a different working connection under Settings > Accounts with Coinbase? Can you share a screenshot of what your Settings > Accounts screen looks like for Coinbase so that we can verify as well? Additionally, have your holdings or anything been updated since the last time you added your account as new?
When I went to my accounts just now the error was still there. I reconnected it to Coinbase and the error cleared. The holding ticker names and values are still all incorrect.
I will see tomorrow likely if on a daily refresh the errors come back. The issue has been that after a one time sync, the daily syncs produce errors. I'll monitor and let you know if sync errors keep coming back. But the account holding issue is still there. Balances are all wrong within the account view.
If they didn't actually change anything about how Coinbase syncs with Simplifi, I doubt the issue is resolved. It's kind of insanity at this point to keep telling me there's no error but when I login the Coinbase account is unable to sync without constant reconnecting.
Like clock work the error message is back. Please have them actually investigate. This is the 6th time I’ve said it keeps happening.
I am also seeing the same issues. Each day I have to fully reconnect my Coinbase account for it to update and the market value shown for my holding is incorect.
Thanks for the update. I can understand the frustration when it comes it investigating issues like these, but we do appreciate how patient you have been. Can you please provide a screenshot of what your Settings > Accounts screen looks like for Coinbase within the Quicken Simplifi web application?
Hello @sami,
Thanks for chiming in! I am not seeing an error for you from our side. Are you also receiving the 324 error with Coinbase? If so, can you send the following information as well?
I would also try a fresh connection here as well to see if this works in resolving the issue. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts.
I sent you the image to your direct message. I sent repeat logs again.
I am really tired of this whole fresh connection thing. You've asked for it 4 times and your engineers aren't doing anything to acknowledge that routine syncing does not work.
Thank you for the requested screenshot. I sent this information over to our product team and will be sure to follow up here when we have an update for this issue. Thank you again for your patience!
Our product team is hard at work on your reported issue and has come back with another update! Unfortunately, they are still not seeing fresh connection attempts from our end for when you disconnected and reconnected your accounts. The login ID we see from our end has stayed the same throughout each time. This is strange because it should change if it is a new connection. Can you please provide a screen recording or screenshots of each step taken showing the requested reconnection process? We need to determine if this issue is from the client side, meaning it's not aggregation-related, and this would help us verify if it is a client-side bug. Please send this information via DM again!
I see the exact same behavior as @whyme and @sami. It's a real issue that the Simplifi team needs to figure out how to reproduce.
Hello @Scott Boss,
Thanks for letting us know! We did get this reported to our product team, and they are currently working on a resolution at this time. We will be sure to post here when we have a status update.
Thanks I have submitted logs, still facing both issues:
I tried the suggestion of a fresh connection by removing and re-adding the account from scratch a couple times but didn't help resolve
Thank you for following up. We are still investigating this issue from our side at this time, but we will be sure to follow up here when we have a status update from our product team!
I am back with an update from our product team. They would like you to try re-adding the account once again in Quicken Simplifi. Please let us know if everything works!
I added the account. It was able to sync and I don't have sync errors at the moment. The true test is tomorrow if it sync again. The portfolio contents view is incorrect still. It shows stock ticker values for the portfolio, not cryptocurrencies.
Thanks @whyme,
Let us know tomorrow if it is still working as expected! I would suggest creating a new thread for the portfolio issue, so we can keep this one on track for the connection issue.
