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T. Rowe Price - FDP 102 - Cannot connect

quickdave

After years of working, and with absolutely no change to my credentials or acccounts, Simplifi can no longer connect to TRP. I can logon normally to the TRP website myself. This is obviously extremely annoying.

Is your Simplifi able to connect to TRP ? Have you had an FDP 102 ? Solved it ?

Simplifi chatbot basically said too-bad, so-sad.

I want to hear from you ! THANKS!

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Comments

quickdave

I can see in the quicken.com forum that the same problem has been reported and not fixed since at last Feb 17. No communication from Quicken. This is a real problem guys!!!!!

quickdave

Here is a clue. Even though the Web and Phone user interfaces say they cannot connect for a long time, the balances of the 4 accounts were all correct. This could be just a stupid UI problem.

Coach Jon

Hello @quickdave,

Thanks for reaching out! I can see the FDP-102 error you are experiencing from our side. I also see that it has been occurring for a couple of days.

I would check to see if a fresh connection resolves this issue. You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

-Coach Jon

quickdave

Thanks! I have refreshed the connection several times. I did make the accounts manual but I cannot add a manual balance adjustment :(. I am concerned that if Add (new) Account that I will lose all history. What do you think?

Jerrod

I'm having similar issues. The weird thing is that the balance that shows on the main page is incorrect but when I click on the account, it shows the correct balance.

Coach Kristina

Thank you for your reply @quickdave,

Re-adding the account and linking it to the existing account in your Quicken Simplifi should not cause you to lose any history.

If you add it as completely new, the history would still be in the original account, and the newly added account would have whatever history the financial institution makes available for download.

Hello @Jerrod,

I suspect the reason you're seeing the wrong balance on the main page and the correct one when you click on the account is due to the way investment account balances update in Quicken Simplifi. The main page will show you the information coming from the financial institution. If it's not able to connect to update, then that information would be outdated/incorrect. The information you see on the Investments tab (which is where it takes you when you click on the account) is based off of the market value for your holdings. For more information, see this article:

https://support.simplifi.quicken.com/en/articles/5167335-how-do-my-investment-balances-update

If you haven't already done so, please try following the troubleshooting steps in @Coach Jon's earlier post:

https://community.simplifimoney.com/discussion/comment/51590#Comment_51590

Thank you!

quickdave

Thansk Kristina, I did not know about the investement tab updates based on market values.

While I greatly appreciate the workarounds, I would still call this a Simplifi / TRP error that should be investigated and fixed if possible. There must be many users with the same problem, especially since it is also reported on the Quicken support boards.

Coach Jon

Hello @quickdave,

Thanks for the reply. We can definitely investigate further, but first, we will need to see if the steps I provided you work to resolve the issue. If you can let us know if it works, this would help us determine what to do next. As @Coach Kristina stated above, re-adding the account and linking it to the existing account in your Quicken Simplifi should not cause you to lose any history.

https://community.simplifimoney.com/discussion/comment/51590#Comment_51590

-Coach Jon

vanceh

I am seeing the same T Rowe Price issues that quickdave reported. When I attempted to reset and re-establish the connection, reported error is:

We are unable to connect to T. Rowe Price Retirement Plans at this time. Please try again later. Care Code: FDP-102

-Vance

Coach Jon

Hello everyone!

We have escalated the issue with users receiving an FDP-102 error when trying to connect with T. Rowe Price Retirement Plans. We do have an alert for the issue that you can follow for updates here:

https://community.simplifimoney.com/discussion/12336/new-5-5-25-t-rowe-price-retirement-plans-returns-an-fdp-102-error

-Coach Jon

quickdave

Thanks Coach Jon and Coach Natalie !!!!

srings

Why do Quicken and T. Rowe not play well together? Same issue here…just like last year.

quickdave

I believe this means that resetting or readding the connection will not work. We are stuck until the fix. Is that correct?

https://community.simplifimoney.com/discussion/comment/51713#Comment_51713

Coach Kristina

Hello @quickdave,

Unfortunately, while the issue is being worked on, Quicken Simplifi won't be able to connect with the financial institution.

However, you are still able to track the account manually. For more information about manually updating investment accounts, please see these articles:

https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi#h_fce9ff20be

https://support.simplifi.quicken.com/en/articles/6540220-managing-investment-transactions

I hope this helps!

pibtoprock

Same problem for me: going on for over 30 days for me. I have waited patiently and just today chatted support to look into this, only to find this ongoing issue. NEED to get this fixed. This is a key piece to the service that has been unusable for over 30 days.

Jerrod

I was able to connect to my T Rowe account this morning. I switched it to a manual account a week or so ago to reconnect it, but it didn't work then. But as of this morning, I was able to establish a connection. Same thing happened with my TSP account.