When I try to sync, I suddenly got a "Cannot find cloud account" message.

Dan O.
Dan O. Member
edited June 2025 in Troubleshooting

I've been using Quicken Premier (Mac) for 30 years, and this has never happened before! Instructions indicate I have to reconnect my accounts. Is this necessary? Is there a workaround."

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  • SRC54
    SRC54 Superuser ✭✭✭✭✭

    Is this for a Simplifi product or a Quicken Classic product? If the latter, which I think it may be, you are in the wrong forum. As a Quicken Classic user too, I can tell you that the Cloud account can be offline for short periods of time although it is rare. In Simplifi, I cannot remember not being able to connect. But I expect that will happen once in a while. The Internet isn't perfect.

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009
    MS Money (1991-2009) and Dollars & Sense (1987-1991)

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @Dan O.,

    It looks like you use Quicken Classic for Mac. As @SRC54 said, this is the Quicken Simplifi forum. To get assistance with Quicken Classic for Mac, please post to the Quicken Classic Community. Here is the link: https://community.quicken.com/

    Thank you!

    -Coach Kristina

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