When I try to sync, I suddenly got a "Cannot find cloud account" message.

Dan O.
Dan O. Member
edited May 5 in Troubleshooting

I've been using Quicken Premier (Mac) for 30 years, and this has never happened before! Instructions indicate I have to reconnect my accounts. Is this necessary? Is there a workaround."

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Comments

  • SRC54
    SRC54 Superuser ✭✭✭✭✭

    Is this for a Simplifi product or a Quicken Classic product? If the latter, which I think it may be, you are in the wrong forum. As a Quicken Classic user too, I can tell you that the Cloud account can be offline for short periods of time although it is rare. In Simplifi, I cannot remember not being able to connect. But I expect that will happen once in a while. The Internet isn't perfect.

    Steve
    Quicken Simplifi (Safari & iOS) Since 2021
    Quicken Classic (MacOS) Since 2009

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @Dan O.,

    It looks like you use Quicken Classic for Mac. As @SRC54 said, this is the Quicken Simplifi forum. To get assistance with Quicken Classic for Mac, please post to the Quicken Classic Community. Here is the link: https://community.quicken.com/

    Thank you!

    -Coach Kristina