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Vanguard FDP-390 error still occurring

lencoh82

Coach Natalie et al., I was tracking the issue with Vanguard and having to reauthorize and receiving an FDP-350 error. You have closed it as "resolved", however, I am still receiving the reauthorization request with an FDP-390 error. I cannot get it to work when I use the app (Android) or the Simplifi windows webapp. I am able to log into Vanguard directly with no issues. Can someone PLEASE offer some advice as to how to overcome this issue? I thought the now-closed Vanguard/FDP-350 error post was going to resolve it but that is not the case. I did get it to work two weeks ago but haven't had any luck since then. It has been failing consistently for more than a month.

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Comments

Coach Jon

Hello @lencoh82,

Thanks for reaching out! I can see the FDP-390 error you are receiving with Vanguard from our side. Users will generally receive this error when the instance of the bank that the user is trying to connect with has been discontinued. I would try a fresh connection here.

You can make the accounts manual and then use the Add Account flow to get a completely fresh connection. If the connection is successful, you'll then want to link the accounts to your existing Quicken Simplifi accounts. Let us know how that goes!

-Coach Jon

lencoh82

Thanks Coach Jon. However, the add account feature isn't working. It just spins at the following screen:

Coach Jon

Hello @lencoh82,

Thanks for the reply. I would see if trying in another browser/incognito mode works to resolve the issue. Let us know if that works!

-Coach Jon

Coach Jon

Hello @lencoh82,

Following up on my previous reply, I would also see if going through the Add Account flow in the Quicken Simplifi mobile application allows you to connect with Vanguard. Other users have reported success when trying this way!

https://community.simplifimoney.com/discussion/11626/ongoing-errors-connecting-to-vanguard-accounts-or-enrolling-with-new-vanguard-connection-method

Thanks, and let us know how that goes!

-Coach Jon

lencoh82

Coach Jon, I was able to get the Vanguard accounts linked and to update using the mobile app. Before I did that, I had moved the Vanguard accounts to manual, as you originally suggested. Then, I noticed that there were multiple iterations of Vanguard accounts (probably from all of my attempts to reauthenticate, add accounts, etc. etc. so I deleted those "institutions". Then, as you suggested, I added the Vanguard Institution and linked the two manual accounts to it. As I said above, it appears to have updated successfully. However, I would like to see if it reverts to asking me to re-authenticate tomorrow. I will let you know once I try it again tomorrow afternoon. I appreciate your help.

Coach Jon

Hello @lencoh82,

I am glad that you were able to get your Vanguard account connected! The instances you were seeing are what happens when you set an account to manual. It creates an empty institution under the Manual Accounts header in Settings > Accounts. If you already deleted them, then that's great. Let us know if anything comes up again!

-Coach Jon