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Vanguard not syncing (api.database.accountkey.notfound)

Maxim

My Vanguard accounts stopped syncing about two weeks ago.

The error is:
"Account needs attention (Care code: api.database.accountkey.notfound)
To restore connectivity to your account, you must reconnect to your bank."

When I click reconnect, I am taken to the Vanguard site, I log in and then am given a disclosure to read and agree to enroll. When I click enroll, I am taken back to Simplifi (without being able to select the accounts) where it just spins forever.

I saw some other Vanguard related issues, but this seems different since it only started two weeks ago and has the specific "account not found" api error.

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Comments

Coach Jon

Hello @Maxim,

Thank you for reaching out! We are aware of this known issue with Vanguard and do have an alert up in the community:

https://community.simplifimoney.com/discussion/11626/ongoing-errors-connecting-to-vanguard-accounts-or-enrolling-with-new-vanguard-connection-method

I would have you try connecting via the Quicken Simplifi mobile app, as many other users have reported success with connection to Vanguard this way. Let us know if that works!

-Coach Jon

KP_9

Hi @Maxim - check out this thread; a few of us have gotten ours working again over the last few days. Hope this helps.

https://community.simplifimoney.com/discussion/12329/vanguard-what-worked-for-me#latest

Spaceman

Still can't connect. Ridiculous

Coach Jon

Hello @Spaceman,

Thanks for reaching out! I apologize that this issue with Vanguard is still affecting you. Have you tried using the Mobile App to connect to Vanguard instead? Many users have reported success when using it to connect with Vanguard.

-Coach Jon