Vanguard not syncing (api.database.accountkey.notfound)

Maxim

My Vanguard accounts stopped syncing about two weeks ago.

The error is:
"Account needs attention (Care code: api.database.accountkey.notfound)
To restore connectivity to your account, you must reconnect to your bank."

When I click reconnect, I am taken to the Vanguard site, I log in and then am given a disclosure to read and agree to enroll. When I click enroll, I am taken back to Simplifi (without being able to select the accounts) where it just spins forever.

I saw some other Vanguard related issues, but this seems different since it only started two weeks ago and has the specific "account not found" api error.

Coach Jon

Hello @Maxim,

Thank you for reaching out! We are aware of this known issue with Vanguard and do have an alert up in the community:

https://community.simplifimoney.com/discussion/11626/ongoing-errors-connecting-to-vanguard-accounts-or-enrolling-with-new-vanguard-connection-method

I would have you try connecting via the Quicken Simplifi mobile app, as many other users have reported success with connection to Vanguard this way. Let us know if that works!

-Coach Jon

KP_9

Hi @Maxim - check out this thread; a few of us have gotten ours working again over the last few days. Hope this helps.

https://community.simplifimoney.com/discussion/12329/vanguard-what-worked-for-me#latest