Macys account reporting balance incorrectly.

FutureEye

In last couple days, on a credit card which is not used for last 5 years, it is suddenly showing a balance. I checked Macys directly and no issues there. Can you fix this?

Coach Jon

Hello @FutureEye,

Thanks for reaching out! If there has been no activity in the account, and there is no need to track it any longer, I would suggest marking the account as closed in Quicken Simplifi: https://support.simplifi.quicken.com/en/articles/5149428-marking-accounts-as-closed

Otherwise, if it is still a connected account within the program, I would try resetting the connection. https://support.simplifi.quicken.com/en/articles/4857199-when-and-how-to-reset-your-account-connections#h_037ac19bf9

-Coach Jon

FutureEye

Resetting the connection worked. Thanks Jon!