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Anomaly in mobile app balance versus web

RobWilk

This one's interesting (And I'm sure the first suggestions will be "log out and in again" "uninstall the app, reboot, and reinstall the app" - i didn't get to any of this yet, I wanted to document it first):

My FourLeaf Bonus Checking account balance is probably right on the web app factoring in manual/pending transactions:

But on the iPad, I'll show it "with" pending transactions in the screnshot so you can see pending transactions are not causing this hopefully wrong balance:

And just to be clear, the bank is showing:

-Rob

The app is 5.30.0, there are no updates in app store, I upgraded IPadOS today to 18.5. It's an M4 iPad Pro, btw.

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Comments

RobWilk

Oh, and Citi Costco Card on iPad seems to be showing where that balance went, but again,

oh wait - i see - and it's not my error.

The pending transaction from four leaf checking to citi costco (manual) is $37.99 — the iPad app seems to be treating it like $37,990.00 but the transaction amount in the register is properly $37.99.

EDIT: This transaction was entered on the web app manually in advance of it downloading as I like my balances to be more current than the bank site would be aware of.

I'll note i discovered this while considering the screen recording earlier… So all my bug reports today are "connected".

UrsulaA

This one is a large discrepancy. Glad the web app works and is correct. This will be more concerning if both web and mobile showed the same discrepancy.

Coach Jon

Hello @RobWilk,

Thank you for reaching out. This is a little confusing, so to clarify your situation, is the balance correct within the web application but incorrect within the mobile application on iPad? If so, I would also see if uninstalling/reinstalling the application on your iPad works to resolve this issue, considering it is correct on the web application.

-Coach Jon

RobWilk

verified the balance was also wrong on iPhone, so reinstalling probably wouldn’t have fixed it..

the transaction is no longer pending , so it is not affecting the balance calculation, and balance is closer to right now

Coach Jon

Hello @RobWilk,

Thanks for the reply. To clarify your reply, are you stating that the balance is now matching between the mobile application and web application? Let us know!

-Coach Jon

RobWilk

Yes, it is

SRC54

@RobWilk How do you like your M4 iPad Pro. Do you still have a Mac or did this replace it. I went with an M4 Mac because I still use Quicken; it's really the only non iOS app I still use and I still hope to retire it.

RobWilk

I love the iPad Pro, carry it with me anywhere, and when paired with an iPhone connects easily to a hotspot.

But I cannot do development on the iPad yet, so I still have my m4 MacBook Pro.