Ark7 connection is not working FDP-103 error (edited)

boshik
boshik Member ✭
edited June 13 in Adding and Updating Accounts

I did everything per

https://community.simplifimoney.com/discussion/11857/ark7-fdp-103-error-edited

Still getting FDP-103 error. Please advise.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @boshik,

    Thanks for reaching out! I can see from our side that you are receiving an FDP-103 error with Ark7. To clarify what you mean by everything, you did verify your login information at the bank's website and then update your credentials and try connecting again, correct? If so, please provide the following information to better assist us:

    1. Have there been recent changes in your banking website? If there are changes, what are those?
    2. What is the exact URL you use to log in to your account (login URL)?
    3. What type of accounts are you adding (banking, investment, debt, etc.)
    4. A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).
    5. The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

    -Coach Jon

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