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Issues connecting to Citi (edited)

dineshmm

I've tried resetting it myself several times, removed and then invited access via the Citi app, and no luck. Called Quicken/Simplifi support and they were no help. Neither was Citi who seemed just as clueless (well they are generally useless for most things in general..lol)

Has anyone gotten Citi to work for them and if so, how?

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Comments

Coach Jon

Hello @dineshmm,

Thanks for reaching out! I am not seeing an error for you from our side for Citibank. Can you let us know if you are experiencing an error or what specifically is happening? If you could supply screenshots showing the problem, this would help as well.

-Coach Jon

dineshmm

I already have a ticket # and have not heard back anything though they told me they would!! Ticket # - 11761913

This happens with any Citi account I try. I have two (Citi Double Cash and Citi Costco Anywhere)

dineshmm

Citi sees no connection attempt from their end so this seems to be a simplifi issue. Why does Simplifi have so many problems with Citi??

Coach Jon

Hello @dineshmm,

Thanks for letting us know! I can see that ticket from our side and do see that they have escalated your issue and are currently working on a resolution. Once they have a status update or solution, they should reach back out to you, so be sure to be on the lookout.

-Coach Jon