Barclays credit card connection issue
My Barclays credit card connection has had the following error for several days:
"This financial institution needs your attention (Care code: 324). We have lost connectivity to one of your accounts. To restore connectivity, you must reconnect with your FI."
When I reconnect using the web version of Simplifi, I get the following message:
"You have already added all your accounts at this bank."
When I reconnect using the mobile app, I get a message that makes it appear as if the issue is fixed. It says:
"Connection Restored! We've successfully re-established your connection with your financial institution."
But it gives a "Dismiss" button at the bottom of the page (which is the only option for navigating away from this message), and after I tap the dismiss button it takes me back to the "Link Account" connection login page for Barclays (and it will go in circles if I try to link the account again, and the connection error remains if I back out of this page).
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Hello @ejs,
Thanks for reaching out! I am not seeing that error from our side for you for Barclaycard. Can you share a screenshot showing the error you are experiencing to better assist us?
Additionally, I would see if a fresh connection would work to resolve the problem here. The instructions to do that are:
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
-Coach Jon
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@Coach Jon, here’s a screenshot. One of the accounts for this financial institution is closed. Does that affect the recommendation to make the accounts manual and then reconnect? Thanks.
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Hello @ejs,
Thanks for the reply! Marking your accounts as closed allows you to keep all of your historical data, but just disconnects the account from the bank itself, so there is no need to interact with that one. I would still suggest making the accounts manual and reconnecting. Let us know how that goes!
-Coach Jon
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@Coach Jon, I made the accounts manual. When I reconnect, I'm getting a message stating that I've already connected all of my accounts at this financial institution (even though they're no longer actually connected, given that I've made them manual). The same thing is happening whether I do it on the web or in the mobile app.
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Hello @ejs,
Thanks for the reply! You shouldn't be receiving that error unless there is already an active account with that bank within Quicken Simplifi. If you navigate to Settings > Accounts, can you see any other instance of Barclaycard that might still be connected?
-Coach Jon
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@Coach Jon, I did have another Barclays connection but it was for a different set of login credentials (mine, whereas the account in question is my wife's using her login credentials). However, I just made that one manual as well, so that there were no active Barclays connections left (only manual Barclays accounts). When I tried reconnecting after doing that, I still got the "You have already added all of your accounts at this bank" message.
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My account with Barclays was a closed account. So the only account that now needs a live connection is my wife's account. I just tried reconnecting her account in Google Chrome, Google Chrome incognito mode, Apple Safari, and in the mobile app, but I get the same message in all of them (which says that I have already added all of my accounts at this bank, even though I have converted all the accounts at this financial institution to manual accounts).
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Hello @ejs,
Thanks for confirming. I am wondering if maybe there is a saved setting somewhere on the Barclaycard website for your account that is showing that your accounts are connected currently within Quicken Simplifi. If there is, maybe there is a way to revoke or remove Quicken Simplifi so that you can add the account again within Quicken Simplifi. Can you verify if there is a setting like this?
-Coach Jon
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@Coach Jon, I just tried tried searching the Barclaycard website but I don't see any setting relating to third party access or sharing of data with services like Quicken or anything similar.
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Hello @ejs,
Thanks for the reply! If you can please supply the following information, this would help us escalate this issue. Feel free to DM this information if you prefer:
- How long have you been experiencing this error?
- What account types are you trying to connect?
- A screenshot of the bank summary page showing the account(s) and the URL, taken from a web browser.
-Coach Jon
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Hi @Coach Jon,
- I first noticed the issue a few days before first posting about it, probably starting around May 10th.
- The account is a credit card account (a Banana Republic Rewards credit card).
- Here is a screenshot:
Thank you!
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@Coach Jon, I made all the Barclays accounts manual, so I'm no longer getting connection errors. I'm getting the "You have already added all your accounts" message when I try to reconnect (with the goal of linking the active account to the manual account).
But I actually just tried one more time to confirm that I'm still getting the error, and this time it did allow me to reconnect the account and link it to the manual account. So (at least for now) this issue seems to be fixed. Thanks for your help!
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I am getting this problem as well and have been having the same problem since the 10th.
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Hello @carbonj,
Thank you for letting us know you're also having an issue connecting to Barclays. To clarify, are you seeing a "You have already added all your accounts" message when you try to connect? I can see you tried connecting to Barclays Bank Delaware, Barclays Bank USA, and Barclaycard. Did you encounter the same issue with all three of those connection options? If not, what issue(s) did you encounter when trying to connect? What kind of account are you trying to connect/reconnect (Checking, Savings, Credit, etc.)?
I look forward to your reply!
-Coach Kristina
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The same Code 324 is happening for me as well. I've tried logging on from phone and web. It also says "You have already added all your accounts". This is for checking/savings accounts.
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Hello @sarahhhhhhhhhhhhhh,
We are aware of a known issue where users are unable to add Barclays savings accounts into Quicken Simplifi at this time. You can follow that alert here:
For your checking account, I would see if establishing a fresh connection works to resolve the issue. The instructions to do that are:
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
-Coach Jon
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I too am having the same problems AGAIN with Barclays. It was previously fixed at least once and it is now occurring again since last week. My Barclays account has 2 savings accounts and they stopped updating and asked me to re-enter my credentials. After doing so I get a message that 'All Accounts Up to Date', but nothing gets updated.
I set my Barclays accounts to Manual and I still get the 'All Accounts Up to Date' message with nothing happening afterwards. It appears Simplifi is not recognizing Barclays savings products again.
I can successfully connect to Barclays website using the same credentials.
My wife has a Barclays account with a credit card and 1 savings product. Her account updates successfully in Simplifi. Perhaps the problem only occurs for people that only having Barclays savings products with no credit card.
Please fix ASAP. I do want to say that it's getting to the point where there is often always at least 1 provider that Simplifi is not successfully connecting to. Fixing these issues for paid customers should be Simplifi's top priority as the service is not fully useful if it doesn't connect correctly to provider.
Thank you.
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I too am having the "You have already added all your accounts" message after making my accounts manual as directed. I am unable to re-connect the manual accounts back to Barclays.
I have 3 savings accounts with Barclays in Simplifi, and these are the ones I made manual. My wife has one Barclays savings account in Simplifi that I haven't modified yet, so it is still in the "Care code: 324" state that kicked off this thread.
Like others mentioned, Barclays connections broke around May 10th.
Here is the dialog stating incorrectly that everything is Ok. They are added. They are manual.
Carl
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This is still happening for me. My barclays savings account is still showing this message even after I set the account to manual mode. This has been occurring since April and frankly I'm tired of dealing with this.
I repeat:
- I have set it to manual mode and tried to reconnect.
- I have deleted the failed account connection and tried to reconnect.
- I can log into the account just fine.
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Thank you for letting us know you're impacted by the issue with Barclays savings accounts. It is a known issue. Unfortunately, we don't have an ETA for when it will be fixed, buy you can bookmark this Community Alert to be notified of any updates, once available, and to know when the issue is resolved.
Are you encountering this issue with any Barclays accounts that are not savings accounts?
I look forward to your response!
-Coach Kristina
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In response to
Are you encountering this issue with any Barclays accounts that are not savings accounts?
I have only savings accounts with Barclays: 2 Online Savings and 1 Tiered Savings.
Carl
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