Billers no longer updating...

AaronJB

Hi. I have 2 billers that are no longer updating… New bill has been out for over a week. Unable to re-connect… Anyone else have an issue?

AT&T and WE Energies

Coach Natalie

@AaronJB, thanks for posting to the Community!

When viewing your Biller connections for AT&T and WE Energies from our end, I see successful connections. The Billers themselves also appear to be in a healthy status. With that, I would suggest disconnecting and then reconnecting to each of them —

Disconnecting from a Biller

1. Hover over the menu on the left-hand side and select Settings.
2. Select All Recurring.
3. Locate the Recurring Series that you'd like to disconnect and click the three dots at the end of it.
4. Select Disconnect biller.
5. Click Disconnect to confirm.

Connecting to a Biller

1. Hover over the menu on the left-hand side and select Settings.
2. Select All Recurring.
3. Locate the Recurring Series you'd like to connect and click the three dots at the end of it.
4. Select Connect biller.
5. If your Biller is already shown, you can click on the image to select it, or just begin typing the name of the Biller into the Search bar to let Quicken Simplifi find it.
6. Enter the User ID and Password that you use to sign in to your Biller's website, then click Connect.

In case it's needed, here's our article on Bill Connect as well: https://support.simplifi.quicken.com/en/articles/4962798-using-bill-connect-to-track-your-bills

Let us know how it goes!

AaronJB

Hi. It took a couple of tries with AT&T, but successful. Visible and Travelers Insurance still don't connect…

Thank you for your quick response…

Aaron

Coach Natalie

@AaronJB, thanks for the reply!

I'm glad to hear you were able to get AT&T reconnected! When viewing Visible and Travelers from our end, it looks like they are not currently supported by our Biller Service Provider. For now, we recommend just trying to connect every so often in hopes that the connection is enabled at some point.

Sorry for not having better news, but I hope this helps!

AaronJB

Sounds good, thank you

SRC54

Glad you got it to work. I had a lot of trouble with AT&T losing connection to Simplifi. For months, I didn't bother, but it seems to be working lately. Knock on wood.