Unable to connect with Schools First Federal credit Union

Pegsterweb

I don't see this on the board this week, anyone else having problems connecting with Schools First Federal credit union?

Coach Kristina

Hello @Pegsterweb,

Thank you for reaching out to the Community with this issue. We don't currently have any open alerts for Schools First Federal Credit Union.

I checked our internal tools and can see that you've been getting FDP-103 (invalid credentials) errors. Is that what you're seeing on your end when trying to update your account(s)?

Is this happening with an account(s) that was previously connected and working, or with an account(s) that you're trying to add to Quicken Simplifi? How long have you been seeing this issue?

If you haven't already done so, I recommend following these troubleshooting steps for FDP-103 errors:

• Verify the bank being selected -- There may be several different versions of the same bank in the Add Account bank list, so be sure you're selecting the correct one. If you're not sure, compare the URLs shown for each bank.
• Verify your login information – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Please let me know how it goes!