American Express card says it needs re-authentication - consistently says "sorry..." Code: 2d80

scotte522

American Express card says it needs re-authentication - consistently says "sorry..." Code: 2d80

Coach Natalie

@scotte522, thanks for reaching out to the Community!

Although I'm not sure what Code: 2d80 is, when viewing your connection attempts with American Express from our end, I see an FDP-350 error, which indicates an invalid or expired token. To establish a fresh connection with the bank and gain a new access token, please follow these steps:

1. Navigate to the bank's website, sign in, and remove Quicken's access from the bank's third-party linked apps.
2. Navigate back to Quicken Simplifi and make all of the accounts with this bank manual by following the steps here. 
3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
4. Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

Let us know how it goes!