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Voya Financial FDP-106

dfclark68

In early 2025 I added my company 401K account administered by Voya to my list of Simplifi accounts. It updated fine for a few weeks, but has not since April. I've kept waiting for the issue to be fixed, but it is still not. I've tried reseting the connection, etc. to no avail. Please help.

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Coach Jon

Hello @dfclark68,

Thanks for reaching out! From our side, I can see that you are receiving an FDP-106 error when trying to connect. I would see if establishing a fresh connection works to resolve the issue here:

Make all accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how this goes!

-Coach Jon

dfclark68

No establishing a fresh connection unfortunately didn't work. The 'Add Account' step still ends with the FDP-106 error. I noticed there are a few dozen voya options in the Simplifi list, seeming to correspond with different organizational 401Ks. My company does not appear in the list in association with Voya, so I've tried the several generically-named Voya options to no avail. How can I proceed from here?

Coach Jon

Hello @dfclark68,

Thanks for letting us know! Can you share the following information to help us investigate this issue?

The name of the account, as it appears in Quicken Simplifi.
The name of the account, as it appears on the bank's website.
Has there been any changes made to the bank's website or the sign-in process recently?
Has there been any activity in the account in the last 90 days?
What is the exact URL you see after signing into the bank’s website?
A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

-Coach Jon

dfclark68

Thanks for your response.
The name of the account in Quicken Simplifi is now just "HCA 401K," the name I had given it at the time I converted it to a manual account. The URL I sign in on is "login.voya.com" and this takes me to "my.voya.com," where my accout appears as below.

Screenshot 2025-05-24 at 11.35.00 AM.png

The choices in Simplify appear as below:

Screenshot 2025-05-24 at 11.29.22 AM.png

Note that there are a few generic looking Voya choices and scrolling down there are several dozen Voya choices with different companies stated in the name. I originally chose the top one "Voya Financial" in late February and it was working through March 2025. As far as I know no changes have been made to the website or signing process.

Coach Jon

Hello @dfclark68,

Thanks for the requested information! It looks like you missed a point regarding "Has there been any activity in the account in the last 90 days?".

If you can provide that answer, I can go ahead and get this issue escalated for you!

-Coach Jon

dfclark68

Yes, there has been activity in the account in the last 90 days.

Coach Jon

Hello @dfclark68,

Thanks for the information! I did go ahead and get this escalated with our service provider and will be sure to report back here when we have a status update on this issue.

-Coach Jon

EWC - 11787723

Coach Jon

Hello @dfclark68,

I am back with an update from our service provider. They state that the issue has been resolved on their side and would like you to try connecting once again with Voya Financial. Let us know how that goes!

-Coach Jon

dfclark68

It is indeed working again! Thank you.

Coach Jon

Hello @dfclark68,

I am glad to hear the connection is working once again!

-Coach Jon