FDP-106 error with TIAA

System
System Administrator admin
edited May 22 in Adding and Updating Accounts

This discussion was created from comments split from:

Can't add TIAA account, FDP-102.

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  • ogl
    ogl Member ✭✭✭

    TIAA stopped working couple days ago. Currently getting FDP-106 error. Can't refresh or "reconnect"

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited May 22

    @ogl, thanks for reaching out to the Community!

    I see that there is a known issue with our service provider for an FDP-106 error with TIAA. Before determining that the known issue is what's impacting you, please follow these steps to establish a completely fresh connection with the bank to see if doing so clears things up:

    1. Make all of the accounts with this bank manual by following the steps here.
    2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    I also see a connection error banner with TIAA in Quicken Simplifi, so the connection may be down in general. You might have to wait for this banner to go away before you'll be able to reconnect to the bank (steps 2 and 3 above).

    Screenshot 2025-05-22 at 8.38.20 AM.png

    Let us know how it goes!

    -Coach Natalie

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