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Why is Quicken support so terrible?

Rowly

Hi! Why does Simplifi support chat ultimately tell you that all they will do is "take all reasonable steps" to resolve the same issue you have reported three times in as many months before shutting down the chat? Effectively hanging up on a loyal client who has a good faith, legitimate issue that is not caused by user error without any escalation or follow up is very bad customer service. Will go back to another app. Bye!

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SRC54

Well, all Support can be maddening as they have to go through the steps they have been trained to go through. That said, I've never had Quicken Support hang up on me. We often get to a point that there isn't more to say and we mutually agree to end the chat. But they always tell me they will make the report.

My suggestion is, if you haven't totally given up on the app, is to post your problem here to see if other users can help. If not, one of the coaches will provide support. Of course, it is Memorial Day weekend, so it might be Tuesday before one of them weighs in.

Coach Kristina

Hello @Rowly,

Thank you for coming to the Community to share your experience, though I'm sorry to hear it was a negative experience. Are you referring to your contact with Support on 20 May, Ticket # 11777212? If not, could you provide more information (date and ticket #, if available)?

I can see that the issue you reported has been escalated and the current status shows that they're awaiting a response from you. If you haven't done so, I recommend checking your Help Center to see if they've sent you a message.

I look forward to your response!