Xfinity biller connection broken

trewbux

I have had a biller connection to Xfinity (both internet and mobile) that has been working fine and updating my bill amount each month. Starting about a week ago, it started showing a "Connection Error" and when I try to re-connect the account with my login info it says "We ran into an error when trying to link your biller. Try again." I have confirmed that the login info is correct and accepted on the xfinity website. Anyone else experiencing this? Any ideas what's going on or how to fix?

Coach Kristina

Hello @trewbux,

Thank you for letting us know you're encountering connection issues with Xfinity. To help troubleshoot this, I checked our internal tools. The error message I'm seeing when you attempt to connect is: Your XFINITY account needs you to update some details. Some of the login details you provided may not be correct.

You mentioned that you already logged into the biller's website directly, which should confirm that you are using the correct login credentials and that the account isn't locked. You may want to try logging into the biller's website using incognito mode or an alternate browser, just in case there is a message or prompt to update on the website itself. If you use a password manager, you may want to try typing the password manually when attempting to connect in Quicken Simplifi, just in case the stored password is outdated. It may also be helpful to use an app that lets you see what you're typing in plain text, just in case typographical errors are causing the issue.

Our internal tools show the biller status is degraded. That means there is a known connection issue that is being worked on, although we do not have an ETA. If the troubleshooting above does not resolve the issue, I recommend waiting and retrying periodically.

I hope this helps!