FDP-103 error on Ascensus

sajsterptl
sajsterptl Member
edited May 27 in Adding and Updating Accounts

Recently Simplifi stopped syncing with Ascensus - RPLink (ascensus.com), prompting me to re sign-in, which did not work to reconnect it and returned an FDP-103 error. The credentials were confirmed as correct on the actual Ascensus website.

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  • Coach Natalie
    Coach Natalie Administrator, Moderator admin
    edited May 27

    @sajsterptl, thanks for posting to the Community!

    I was able to confirm the FDP-103 error when viewing your connection attempts from our end. To clarify, you had this account successfully connected in the past, correct? If so, at what point did the FDP-103 error begin?

    The first thing I'd recommend doing is establishing a completely fresh connection with the bank to see if doing so clears up the error:

    1. Make all of the accounts with this bank manual by following the steps here.
    2.  Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    3. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

    If the FDP-103 error persists after doing so, please thoroughly follow these troubleshooting steps:

    1. Verify the bank selected is the correct instance– You may see several different instances of your bank; check to see if you’re using the correct one.
    2. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
    4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    Let us know how it goes!

    -Coach Natalie

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