TreasuryDirect connection has inexplicably stopped working - FDP-108 (edited)

blackmagic
blackmagic Member
edited May 28 in Adding and Updating Accounts

I have my TreasuryDirect account update frequency set to monthly. Between last month and now, something broke.

Now, I am repeatedly receiving TreasuryDirect OTP emails, both when I initiate a manual refresh in the web app and when the app refreshes in the background, often overnight.

When I refresh in the web app, I receive another OTP email. When I enter the OTP into the dialog that pops up in the web app, it does not succeed, and the account remains flagged with "Account needs attention".

Every time I attempt to fix it, I get another OTP email, I enter it in the dialog, and the dialog closes but the account is still flagged.

Rinse and repeat.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @blackmagic,

    Thanks for reaching out! From our side, I can see that you are receiving an FDP-108 error when attempting to connect with this bank. Users usually receive this error when the financial institution has added a new page to its website or a pop-up window that requires user action to bypass it. Typically, these are prompts to update your personal contact information or promotional material, such as credit card or loan offers.

    I would suggest signing into the bank's website and verifying if there is any new web page or pop-up requiring your action to bypass it.  If you sign in and don't see any pop-ups, try signing in to your bank's website using a different browser or incognito mode. Let us know how that goes!

    -Coach Jon

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