Alight - Discover - "Something went wrong" error

System

This discussion was created from comments split from: Alight - Abbott Laboratories. - "Something went wrong" error (edited).

Nate Simons

Good morning. Are you able to give me a status update on this issue? Additionally, my Alight-Discover account has now stopped synching and when I try to reconnect the account, I'm receiving the exact same error as with my Alight-Abbott Laboratories account. 😔

Coach Kristina

Thank you for the follow-up,

I checked on the ticket and can see that it's still open and in work. No further information or ETA is available at this time.

Thank you for letting us know you're now seeing this happening with Alight-Discover also. So that we can further look into this issue, please provide the following information:

1. Has there been any activity in the account in the last 90 days?
2. Are you the owner of the account?
3. Has there been any recent changes made to the bank's website or its sign-in process?
4. What is the exact URL you use to log in to your account on the bank's website? And what is the exact URL you see after signing into the bank’s website? 
5. A screenshot of the Accounts Summary page from the bank's website (the page that lists all accounts and balances - feel free to redact any private info) that has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

Please also submit fresh logs so they contain the most up-to-date information:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

Nate Simons

Hi Coach Kristina,

1. There has been no account activity in the last 90 days.
2. I am the owner of the account.
3. I am able to sign in to the account webpage as usual. No changes have been made to the website.
4. Login - Discover Financial Services

Coach Jon

Hello @Nate Simons,

Thanks for the information! The screenshot you submitted does need to include the URL within the screenshot itself. Can you provide that once more for us? Additionally, since this Alight instance is also now failing, did you notice anything change beforehand that could be the cause of this connection error? If you also use a different browser/incognito mode to connect, does the same error occur?

-Coach Jon

Nate Simons

Hi @Coach Jon

I didn't notice any changes prior to the connection error. Also, I've tried different browsers and private mode to no avail.

Thank you!

Coach Jon

Hello @Nate Simons,

Thanks for the reply. It looks like we will need updated logs since the last ones were sent on 04/20/25. If you can provide those logs, we can look into investigating this further!

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

-Coach Jon

Nate Simons

Hello @Coach Jon

I have sent the updated logs.

Thank you!

Coach Jon

Hello @Nate Simons,

Thanks for the updated logs! I will go ahead and get this issue escalated for you, but it looks like we never asked for a screenshot of what this error looks like within Quicken Simplifi and what the name of the account is within the program as well. Can you please provide that information?

-Coach Jon