Acorns sync broken again?

benleclair
benleclair Member ✭
edited June 11 in Adding and Updating Accounts

No longer seeing all of my accounts. Tried removing and re-adding.


And TSP sync still broken. Honestly, I’m about over the amount of troubleshooting required to use Simplifi.

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @benleclair,

    Thanks for reaching out! I think we will need more information to better assist you here with this issue. From our side, I am not seeing an error when you connect with Acorns. Are you receiving an error? Or is there a specific account that is not showing up when trying to add it into Quicken Simplifi? If you can provide screenshots showing the issue, this would help as well!

    -Coach Jon

  • Rick_B
    Rick_B Member ✭✭

    I disconnected from Acorns, and then tried to reconnect and got this error on the verified by mastercard screen. Acorns has been unable to connect for a few days now for me.

    acorns-screen.png
  • Coach Jon
    Coach Jon Moderator admin

    Hello @Rick_B,

    Thanks for reaching out and providing a screenshot of the error you are seeing. Can you please provide a screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser)?

    In addition, we will need logs to be sent to us. You can do this by following the steps below:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    Thanks,

    Coach Jon

  • Rick_B
    Rick_B Member ✭✭

    Okay, I sent the logs. I thought I could send this screenshot in that report, but apparently not. Here is the requested Acorns screenshot.

    acorns-screen-2.png
  • Coach Jon
    Coach Jon Moderator admin

    Hello @Rick_B,

    Thanks for the requested screenshot and logs! Can you please let us know what the name of the account is within Quicken Simplifi?

    -Coach Jon

  • Rick_B
    Rick_B Member ✭✭
    edited June 8

    Yes:

    Acorns Investing - Rick
    Acorns Roth IRA - Rick (which is "Later" in Acorns)

    Edit: I just noticed it updated Acorns June 6, so a couple of days ago. That connection attempt I screenshot above may have actually worked, while still throwing an error.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Rick_B,

    Thanks for the reply. Are you stating that the account was successfully updated within Quicken Simplifi? Are you still receiving the error if you try to refresh the account?

    -Coach Jon

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