Missing Transactions - Alliant Credit Union

Z3r0XG
Z3r0XG Member
edited June 2 in Adding and Updating Accounts

I am not sure if this is an issue just with Alliant or other accounts, I haven't finished going through everything. What I am seeing on Alliant is say, two payments towards two different credit cards for the same amount, eg, my Lowes card and my Chase card for $500.

On Simplifi, I see one transaction for $500, with the Payee mentioning Lowes and the Category flagged as Transfer Chase. If I try to change the category to Transfer Lowes, it says it can't find a duplicate transaction on the Lowes card. If I update the Payee to Chase, all is fine.

But then I am still missing the payment transaction for the Lowes card.

If I look forward or backward on the Simplifi timeline, the transaction never appears (for either Lowes or Chase). Again, it looks like those two got merged into one Frankenstein transaction.

Tagged:

Comments

  • Coach Jon
    Coach Jon Moderator admin

    Hello @Z3r0XG,

    Thanks for reaching out! From what I am understanding, you are stating that you are missing a transfer transaction to your Lowe's card. Is it miscategorizing the transfer you see as a transfer to Chase? Or is that transaction correct, and you are just outright missing another transfer to Lowe's? I think providing some screenshots showing the situation would better assist us in understanding the issue you are experiencing. If you can provide those here, that would be helpful!

    -Coach Jon

Categories