[ONGOING] 06/03/25: HealthEquity Returning $0 Account Balance
We are currently seeing an issue with HealthEquity users receiving a $0 balance in Quicken Simplifi when attempting to connect. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.
If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.
Thank you!
CTP-13358
Comments
-
ONGOING 06/17/25
This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.
We appreciate everyone's patience!
2 -
UPDATED 10/28/25
We have learned that due to a recent security update to passkey authentication on HealthEquity's end, HealthEquity no longer supports connections with third-party financial data aggregators, which is causing an FDP-101 error in Quicken Simplifi.
This decision was made by the financial institution, but we understand how it may impact Quicken Simplifi users and apologize for the inconvenience. We are continuing to work with our aggregation partner to pursue a resolution.
If you have any additional inquiries regarding this information or would like to discuss restoring connectivity, please contact HealthEquity directly.
Thank you!
-Coach Natalie
0 -
ONGOING 11/11/25
This Alert is still listed as ongoing, and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.
We appreciate everyone's patience!
1
