Password is prompted for even though it says Quicken ID is invalid

RobWilk

I had change my Quicken ID from

[removed - privacy]

to

[removed - privacy] (it's shorter, and easier to type)

When my browser autofills [removed - privacy] (that is no longer a Quicken ID), your service tells me (1) that my quicken id is invalid, however (2) it prompts me for a password.

It should not prompt me for a password if I do not have a valid account.

-Rob W

Coach Natalie

@RobWilk, you are posting private email addresses in a public forum. I have removed them, and I'm going to ask that you contact Chat Support directly to work on this issue since it pertains to private information.

https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

Thank you!