Freedom Mortgage (Freedom Wholesale Mortgage) 103 error (edited)

Coach Jon

Hello @Dick_Davis,

Thanks for the reply. I will be sure to report this information to our team. In that case, please try changing your password once more, and provide updated logs so that we can report back to our product team.

-Coach Jon

Coach Jon

Hello @Dick_Davis,

I am just reaching out again to confirm if you have seen my previous reply regarding changing your password. Once you have, please provide updated logs once again, and let us know!

-Coach Jon

Coach Jon

Hello @Dick_Davis,

You may disregard my last message! The issue was resubmitted to Finicity by our product team, and I will be sure to post back with any further updates to the Alert.

-Coach Jon

Coach Jon

Hello @Dick_Davis,

I am back with an update from our product team on this issue! It looks like this issue may be resolved, but they would like you to try connecting once more to verify if the 103 or 331 error codes are still persisting for you.

Additionally, once we verify that this issue is resolved for you, it looks like you will need to manually reauthenticate your accounts daily for Freedom Mortgage going forward, as they do not have a way to bypass multi-factor authentication.

Let us know!

-Coach Jon

Dick_Davis

I will do the check. My question is "why do I need to authenticate daily" or is this "when you login to the account through Simplifi"?

Coach Jon

Hello @Dick_Davis,

Thanks for the reply! Please let us know when you can verify if those errors persist! As for reauthentication, this is necessary because there is no way to bypass multi-factor authentication for this bank.

-Coach Jon

Dick_Davis

@Coach Jon , I have performed the test for the Freedom Mortgage. The following are the results of this test – Login was successful and validated by SMS; Simplifi made the connection and showed for approximately 9 minutes that it was gathering the information from the Freedom Mortgage site; and then was closed out like Simplifi had the transactions.

From the checking for the transactions, no transactions were downloaded and nothing could be found. Also, the balance in the Dashboard was displayed as zero.

So, I would say at this time, the ability to login and validate has been solved, but transactions are not being downloaded and integrated with the Simplifi account.

If there are any additional questions, then please let me know.

Coach Jon

Hello @Dick_Davis,

Thank you for letting us know! I did let our product team know about the transactions not downloading and the account balance showing as $0 for you in Quicken Simplifi. I will be sure to follow up with further updates here.

In the meantime, can you provide updated logs and a screenshot showing the lack of transactions and the $0 balance?

-Coach Jon

Coach Jon

Hello @Dick_Davis,

I am back with another update from our product team for your issue! It seems that they verified that the multi-factor authentication (MFA) was not completed during a recent attempt to connect your account. Could you please try connecting again and let us know if the transactions go through? Let us know how that works out!

-Coach Jon

Coach Jon

Hello @Dick_Davis,

I am following up once more to check if you have seen my last two messages in this thread. If you have, could you please confirm whether the transactions have come through after connecting and completing the MFA? If the issue continues, please provide updated logs and a screenshot showing the lack of transactions and the $0 balance. Thank you!

-Coach Jon

Coach Jon

Hello @Dick_Davis,

We went ahead and closed out this issue due to no response. If you are still experiencing this issue going forward, be sure to let us know so that we can work on troubleshooting further at that time.

Thank you!

-Coach Jon

Dick_Davis

@Coach Jon, That is fine, as I have from the outset been keeping the transactions in a different method.

Dick_Davis

then since is closed, should the editing be closed as well?