CFCU Community Credit Union - FDP-103 (edited)

MashaRasko

Dear Quicken Simplifi! I bank with CFCU Community Credit Union. They recently upgraded their website and now the link is different than the one you guys already have. You have mycfcu.com! But now it's digital.mycfcu.com! Makes a huge difference. I am going to have to cancel my Quicken Simplifi soon if this is not resolved soon!

Coach Jon

Hello @MashaRasko,

Thanks for reaching out! The URL you see when connecting to your bank within Quicken Simplifi is not always the URL that is used on the backend. From our side, I can see that you are receiving an FDP-103 error when trying to connect. I would suggest trying the following steps to see if this helps resolve this error:

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon