AMEX High Yield saving account balance is 0

cerebroso

Hi, the AMEX HYSA is showing a balance of 0 instead of the actual balance.

Coach Jon

Hello @cerebroso,

Thanks for reaching out! To clarify your situation, did you just add this account into Quicken SImplifi when this problem occurred with the balance, or was this account already in Quicken Simplifi when you noticed the issue?

I would see if establishing a fresh connection worked here to resolve the issue, since your user token may have expired. This can happen after having the account connected for more than 90 days.

To gain a new token, you will have to revoke Quicken from accessing your bank's website, then reconnect your accounts.

• Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how this goes!