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FDP-103 for Human Interest 401k

danz740

Quicken hasn't been able to connect to Human Interest for almost a month. I've confirmed the credentials and attempted to reconnect several times to no avail.

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Comments

Coach Jon

Hello @danz740,

Thanks for reaching out! I can see the FDP-103 error you are receiving from our side as well. If you can please verify the following information and steps, this will allow us to further investigate this issue:

Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account, and the credentials are still valid.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon

clintval

Hi @Coach Jon, I am experiencing the same error code FDP-103

Similar to the original poster, I started experiencing this about a month ago.

I have verified all of my information and tried changing the bank password.

There is no app-specific password.

I am noticing a flow in which, when I'm on a new IP, Human Interest requests a one-time passcode sent to my email address. I wonder if this is new behavior and Simplifi is now not able to authenticate with just a username and password (with 2FA on the bank turned off). I have another thread for 2FA not working either, but that's a different story:

https://community.simplifimoney.com/discussion/10735/human-interest-connection-doesnt-work-with-2fa-but-does-without

Coach Jon

Hello @clintval,

Thanks for reaching out! To clarify, even though you have MFA turned off, you are still being asked to verify a one-time password at your email address when logging in? When doing so in Quicken Simplifi, does the one-time passcode still get sent to your email?

-Coach Jon

rjweisberg

I have the same problem for a month now. I have this problem when I have MFA on my account for Human Interest and even when i turn it off. I also tried resetting the connection. I am consistently getting FDP-103

Coach Jon

Hello @rjweisberg,

Thank you for reaching out as well. If you can verify the following steps I shared above, we can work on investigating this issue further. Additionally, are you also asked to verify a one-time password when logging in without MFA turned on for this bank?

https://community.simplifimoney.com/discussion/comment/54452#Comment_54452

-Coach Jon

rjweisberg

Confirming I tried those steps and no, I’m

Never asked for a one time password

Coach Jon

Hello @rjweisberg,

Thanks for confirming! If you can provide the additional information, this would assist us in investigating:

Have there been recent changes in your banking website? If there are changes, what are those?
What is the exact URL you use to log in to your account (login URL)?
What type of accounts are you adding (banking, investment, debt, etc.)?
Please provide a screenshot of the bank account summary page that includes the URL. You’re welcome to remove or obscure any personal information.
Document the FORMAT of your password (NEVER the actual password!). For example, the password of "Quicken123$" would be "Xxxxxxx###$." Document the specific special character(s) in your password (AGAIN, NOT your actual password!). We recommend to NOT use the following special characters & < > / \.

-Coach Jon

rjweisberg

sure!

no recent changes to bank website
https://app.humaninterest.com/login/
Investment. 401(k)
see below
xx#xX#xx$XXX

Coach Jon

Hello @rjweisberg,

Thanks for the information. For the Account Summary screenshot, the screenshot does need to include all accounts and balances (feel free to redact any personal info), while still showing the full page URL completely.

Let us know when you can get that screenshot!

-Coach Jon

rjweisberg

I did provide a screenshot in that post. Did it not come through? Or did it need to be something else?

danz740

Screen Shot 0Human Interest - Copy - Copy.jpg

Here's one with # replacing the actual balance numbers.

Coach Kristina

Thank you for your reply,

https://community.simplifimoney.com/discussion/comment/54550#Comment_54550

It came through with the URL visible, but our team needs to see the account summary screen showing all accounts an balances (please feel free to redact personal information).

If you are not comfortable posting it in this discussion, then please send the screenshot to @Coach Jon by DM.

Thank you!

danz740

@Coach Kristina was my screenshot sufficient?

Coach Jon

Hello @danz740,

It appears that part of the URL is hidden in the screenshot you posted here. We will need the full URL to be visible. You can send this via DM if you prefer!

-Coach Jon

rjweisberg

@Coach Jon just DM'ed you a screenshot. Thanks for the help!

mf1192

This appears to be the exact same problem I'm having connecting Human Interest. I've never been able to get this account to connect properly or display all of the details, but it used to at least update with the latest balance. Now it won't even allow me to connect the account.

Have there been recent changes in your banking website? If there are changes, what are those? — They are now requiring an email verification code on any "new device" regardless of 2FA
What is the exact URL you use to log in to your account (login URL)? — https://app.humaninterest.com/login
What type of accounts are you adding (banking, investment, debt, etc.)? — 401k/employer sponsored
Please provide a screenshot of the bank account summary page that includes the URL. You’re welcome to remove or obscure any personal information. — see below
Document the FORMAT of your password (NEVER the actual password!). For example, the password of "Quicken123$" would be "Xxxxxxx###$." Document the specific special character(s) in your password (AGAIN, NOT your actual password!). We recommend to NOT use the following special characters — #x!xX^XxXx#^#xxX

Coach Jon

Hello everyone!

We are aware of this known issue with Human Interest and do now have an alert up that you can follow for updates here:

https://community.simplifimoney.com/discussion/12926/new-07-03-25-human-interest-returns-fdp-103-error

We will be sure to update this alert when we receive any status updates going forward!

-Coach Jon

Phtrump

Same issue with human interest. I wish they would update the AI help because I went through that several times and then I came here to find that it is a known issue and it’s working to be resolved, but I wasted so much time trying all of the help suggestions that it gave 🤦🏻‍♀️