[ONGOING] 7/2/25: Truist Bank - Bank Option (BID) Change / FDP-102 error

Coach Natalie

We are currently seeing an issue where users connected to Truist Bank in Quicken Simplifi are no longer able to connect. This is due to a bank option (BID) change. To resolve this, please follow these steps:

1. Make all of your Truist Bank accounts manual by following the steps here.
2. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank, and select the new bank option (BID) called "Truist Online Banking - WC".
3. Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

ISS-11837690

Coach Natalie

UPDATED 7/15/25

This Alert has been updated to add an FDP-102 error, as we are aware of an issue where users receive an FDP-102 error when making the bank option change mentioned above. We have escalated this issue internally and ask that users follow this Alert for updates.

If you're experiencing the FDP-102 error with the new bank option of "Truist Online Banking - WC", we recommend trying outside of peak hours or at a later time, as the blocking appears to be intermittent.

We appreciate everyone's patience as this issue is worked on!

Coach Jon

ONGOING 7/29/25

This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

We appreciate everyone's patience!