PayPal Cashback Matercard (FDP - 109)

Pchamb1998

Havent had any issues until today. Now getting this error.

Coach Natalie

@Pchamb1998, thanks for posting to the Community with this issue!

When viewing your connection attempts from our end for 'PayPal Credit, MasterCard and Crypto', which is the required PayPal bank option for credit card accounts (see here for more details), I was able to confirm the FDP-109 error. The FDP-109 error means that you need to update your password on the bank's website before you'll be able to connect the account in Quicken Simplifi.

With that, please follow these steps to establish a fresh connection with the bank and change your password, as required:

1. Navigate to the bank's website and change your online banking password, ensuring you avoid the following special characters: & < > / \
2. Navigate back to Quicken Simplifi and make your PayPal MasterCard account manual by following the steps here.
3.  Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
4. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here. 

Let us know how it goes!