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PG&E disconnected and can't reconnect

fcb

I've had PG&E connected and syncing properly, but it's no longer working.
Decktop> When clicking on Reconnect, or after deleting the series and creating a new one, and then clicking on the Connect button, it doesn't work. Instead, the resulting dialog box returns to the "Edit series" option. I've done this several times over the last couple of weeks.

Mobile> here, it takes me all the way to the PG&E login, but then it never fully connects after logging in.

Anything?

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Comments

Coach Kristina

Hello @fcb,

Thank you for letting us know you're seeing this issue. To help troubleshoot, I checked our internal tools. I can see an error message saying the account is locked. If you haven't already done so, please verify that you can login to the biller's website directly.

Additionally, I saw a notice stating that a one time verification code is needed to connect. Are you receiving any prompt for that code in Quicken Simplifi? If you are, what happens?

I look forward to your reply!

nksingh

I'm having the same problem, with the same errors. I can log in to the website directly - the account is not actually locked. There's no ability to input the OTP in simplifi. This is most likely due to PG&E recently redesigning their website, including auth, so it'll require an update on the aggregator side.

Coach Jon

Hello @nksingh,

Thanks for reaching out! I can see from our side that the status is indeed showing as locked. If you are not receiving a prompt to input a one-time verification code, this would make sense as to why the status is showing up this way. How is the code being sent? Is it sent via SMS or email? Can you select the other option if available to see if the code is sent afterward?

-Coach Jon