PG&E disconnected and can't reconnect

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fcb
fcb Member ✭✭✭
edited July 7 in Bills and Income

I've had PG&E connected and syncing properly, but it's no longer working.
Decktop> When clicking on Reconnect, or after deleting the series and creating a new one, and then clicking on the Connect button, it doesn't work. Instead, the resulting dialog box returns to the "Edit series" option. I've done this several times over the last couple of weeks.

Mobile> here, it takes me all the way to the PG&E login, but then it never fully connects after logging in.

Anything?

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  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @fcb,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, I checked our internal tools. I can see an error message saying the account is locked. If you haven't already done so, please verify that you can login to the biller's website directly.

    Additionally, I saw a notice stating that a one time verification code is needed to connect. Are you receiving any prompt for that code in Quicken Simplifi? If you are, what happens?

    I look forward to your reply!

    -Coach Kristina

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