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Unable to sync - LPL Care Code: QCS-0429-2

JTaylorIV

Since the beginning of July, 2025 unable to sync with LPL Financial Services. Receive the error code, Care Code: QCS-0429-2. I have entered my credentials on Simplifi multiple times over the past week, no success. I am able to log into LPL website, directly successfully. Also notice, LPL changed how you log into the website which I believe has affected how Simplifi interacts with LPL. Hope your team is able to resolve this sync issue.

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Comments

Coach Jon

Hello @JTaylorIV,

Thanks for reaching out! From our side, I can see that you are receiving an FDP-103 error when trying to connect to LPL Financial within Quicken Simplifi. Are you also seeing this error within the program? Can you provide a screenshot of the error you are seeing? If you are seeing the FDP-103 error as well, I would have you verify the following information:

Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen.
Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know!

-Coach Jon

JTaylorIV

I am able to log into LPL with my credentials through a web browser, login information is verified. In Simplifi, error regarding connection, shows "Account needs your Attention". When I select to reenter my credentials, following appears

We are unable to update LPL Financial at this time. Please try again later. If you continue to experience issues, please contact Simplifii support. Care Code: QCS-0429-2

I would prefer not to delete and re-add the account. I would lose all previous information for the year. LPL Financial has chanced (from their website) on how you log in (URL changed) and I will assume the third party group will need to modify the script on how to handle the login. Similar to what happened with LPL earlier this year.

Coach Jon

Hello @JTaylorIV,

Thanks for the reply. You will not need to delete the account. I am not seeing any error being received with your most recent connection attempt for LPL Financial, but I do see a FDP-185 error prior to that attempt. Could you please provide a screenshot of the error you're receiving to assist us better?

-Coach Jon

JTaylorIV

Ah, able to resolve. Read through more of the link sent earlier and opted to reset my connection (the three dots to the right on the settings\accounts page). Entered credentials, prompted for the verification code (sent to my phone), entered credentials. Had to enter twice my verification code. Successful.

So, I will keep the link you sent earlier to refresh my memory and try not only entering the credentials but to reset the connection.

Reading is fundamental, your instructions sent via the URL, was helpful

https://support.simplifi.quicken.com/en/articles/6063390-updating-your-bank-login-information

Issue resolved.. Thank You

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